Terms of Service

1. Acceptance of Terms

By accessing or using CasaToClean's platform, mobile application, or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. CasaToClean reserves the right to modify these terms at any time, and your continued use constitutes acceptance of any changes.

2. Description of Services

CasaToClean is a two-sided marketplace platform that connects customers seeking cleaning and home services with verified independent professionals in Ghana. Our services include cleaning, deep cleaning, move-out cleaning, laundry, ironing, and home help. CasaToClean acts as an intermediary and is not directly responsible for the services provided by professionals.

3. User Accounts

3.1 Registration

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Identity Verification

Both customers and professionals must complete identity verification, which includes providing a valid government-issued ID (Ghana Card, Passport, or Voter ID) and completing a video call verification. This process ensures the safety and trust of all platform users.

3.3 Account Suspension

CasaToClean reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a risk to other users.

4. Customer Terms

4.1 Booking Services

Customers can book services through our platform by providing accurate property details, selecting desired services, choosing a date and time, and completing payment. All bookings are subject to professional availability.

4.2 Payment

Payment is processed through Paystack using Mobile Money (MTN, Vodafone, AirtelTigo) or card payment. All prices are displayed in Ghana Cedis (GH₵) and include platform fees. Payment is charged upon booking confirmation.

4.3 Cancellation Policy

• Free cancellation for pending bookings
• Free cancellation for confirmed bookings more than 24 hours before the scheduled time
• Late cancellations (less than 24 hours before) incur a GH₵15 fee

4.4 Disputes

Customers have 12 hours after job completion to confirm the service or raise a dispute. If no action is taken, the job is automatically confirmed and payment is released to the professional.

5. Professional Terms

5.1 Onboarding Requirements

Professionals must complete a comprehensive onboarding process including profile creation, service selection, service area definition, availability setup, payout details configuration, and identity verification with video call confirmation.

5.2 Service Standards

Professionals are expected to arrive on time, provide quality service, maintain professional conduct, and communicate appropriately with customers. Failure to meet these standards may result in account suspension.

5.3 Earnings and Payouts

• Professionals receive 85% of the booking price (15% platform commission)
• Payouts are processed bi-weekly or monthly based on professional preference
• Minimum payout threshold is GH₵10
• Payouts are sent via Mobile Money or bank transfer as configured

5.4 Cancellation Policy

Professionals may cancel assigned bookings with a valid reason. Frequent or late cancellations will negatively impact your standing and may result in account restrictions.

6. Platform Usage Rules

Users agree not to:

• Provide false or misleading information
• Circumvent the platform to arrange services directly and avoid fees
• Harass, threaten, or discriminate against other users
• Use the platform for any illegal activities
• Share account credentials with others
• Manipulate reviews or ratings
• Collect or harvest user data without authorization

7. Intellectual Property

All content on the CasaToClean platform, including logos, text, graphics, and software, is owned by CasaToClean or its licensors and is protected by copyright and trademark laws. Users may not reproduce, distribute, or create derivative works without express written permission.

8. Limitation of Liability

CasaToClean acts as a marketplace platform connecting customers with independent professionals. We are not responsible for the quality, safety, or legality of services provided by professionals. To the maximum extent permitted by law, CasaToClean shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

9. Indemnification

You agree to indemnify and hold harmless CasaToClean, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the platform, violation of these terms, or infringement of any third-party rights.

10. Dispute Resolution

Any disputes arising from these terms or your use of CasaToClean shall be resolved through good faith negotiation. If negotiation fails, disputes shall be submitted to arbitration in Accra, Ghana, in accordance with the Alternative Dispute Resolution Act, 2010 (Act 798).

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to conflict of law principles.

12. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13. Contact Information

For questions about these Terms of Service, please contact us at: