Privacy Policy

1. Introduction

Welcome to CasaToClean. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to book or provide cleaning and home services in Ghana.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and physical address
• Identity Verification: Government-issued ID (Ghana Card, Passport, or Voter ID), selfie photos for verification
• Payment Information: Mobile money details (MTN, Vodafone, AirtelTigo) or bank account information
• Service Information: Booking details, service preferences, property information
• Communications: Messages exchanged between customers and professionals on our platform
• Professional Information: For service providers - work experience, service areas, availability, and verification documents

3. How We Use Your Information

We use the information we collect to:

• Facilitate bookings between customers and cleaning professionals
• Process payments through Paystack and mobile money providers
• Verify the identity of customers and professionals for safety and trust
• Enable communication between customers and assigned professionals
• Send booking confirmations, updates, and notifications
• Improve our services and user experience
• Comply with legal obligations and resolve disputes

4. Information Sharing

We may share your information with:

• Service Providers: When you book a service, we share relevant details with the assigned professional
• Payment Processors: Paystack and mobile money providers to process transactions
• Verification Partners: To verify identity documents and prevent fraud
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of sensitive data, secure storage of verification documents, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for legal, business, or regulatory purposes. Identity verification documents are securely stored and retained in accordance with Ghana's data protection regulations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt-out of marketing communications
• Lodge a complaint with the Data Protection Commission of Ghana

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: